Fair refunds, no run-around.

We want every order to land — and when it doesn't, the fix should be simple. This policy explains exactly when you get money back, where it goes, and how to ask. It works alongside our Terms of Service.

Because Pak SMM Services is a reseller and orders are fulfilled by third-party providers, refunds are tied to what the provider actually delivered — not to delivery speed, which is always an estimate.

Money you add to your PKR wallet is store credit for ordering services. It stays available to spend on the panel and doesn't expire while your account is in good standing.

• A successful top-up is generally non-cashable — it's meant to be spent on orders, not withdrawn.
• If you topped up by mistake (wrong amount or a duplicate transfer) and haven't spent it, contact us promptly and we'll sort it out case by case.

We return the cost of an order to your wallet in these situations:

• Failed order— the order couldn't be delivered at all (for example, the provider rejected it or it was marked failed). You get a full refund of that order to your wallet.
• Never started— processing didn't begin within a reasonable window and the provider confirms it won't, so we cancel and refund it.
• Duplicate charge — the same order was billed to your wallet twice through a panel error.

If an order is only partly delivered, you're charged for what was delivered and refunded the difference for the undelivered portion, back to your wallet.

Some services include a refill guarantee. If counts drop within the stated refill window, request a refillrather than a refund and we'll top the order back up where the provider supports it.

To keep things fair, refunds aren't available when:

• The order was completed as described, even if a platform later audits or removes engagement on its own schedule.
• The link was wrong, private, age-gated, or changed — or the post was deleted or the account set private — while the order was running.
• The same link was being run on another panel at the same time, making delivery impossible to verify.
• The complaint is only about speed, since delivery times are estimates, not guarantees.
• The order violated our acceptable-use rules or the platform's terms.

Message us within 72 hours of the issue so we can check it with the provider while the order is still traceable. Include:

• Your account username or registered WhatsApp number.
• The order ID and the service it was for.
• The link you submitted and a short note on what went wrong (a screenshot helps).

Send it on WhatsApp from the contact page or email info@paksmmservices.com.

Most requests are reviewed within 1–3 working days, though cases that need a provider to confirm can take longer. Approved refunds are returned as wallet credit by default, which you can spend on another order straight away. Returns to your original payment method, where offered, are handled case by case and may take additional time.

Please talk to us first — almost everything is faster to fix directly. Opening a chargeback or payment dispute instead of contacting support may lead to the account being suspended while we investigate, and any balance may be held until the dispute is resolved. Filing a false dispute on a legitimately delivered order is treated as abuse under our Terms of Service.

Need a hand with an order or a refund? Email info@paksmmservices.com or reach us on WhatsApp from the contact page.